Civic Dashboard
Case ID: CASE-LLE-2026-001
Executive Summary
Civic Dashboard is a website created to make City Hall way easier for everyone to understand and use. It started in 2024 when a group of people realized that local government felt too complicated, so they teamed up with over 200 volunteers to build a "one-stop shop" for their community. The site features simple tools to search for information, contact local leaders, and learn how the city actually works. After a year of planning and testing, the project officially launched in December 2025 and continues to grow today through constant feedback and new experimental ideas.
Key Insight: Starting a successful community project begins with identifying a real problem and testing ideas with actual users to ensure the team is creating something truly helpful. Build a team of people who are passionate about making a difference and provide them with clear instructions (documentation) so they can easily join the team. To keep volunteers happy and engaged, avoid strict deadlines and instead foster a fun, flexible environment where everyone can propose ideas and track progress openly. As the project grows, spread the word early to test and get feedback, and always view mistakes as opportunities to learn rather than as defeats. Finally, ensure the project can last for a long time by making sure it does not rely on just one person; by writing down how everything works and allowing team members to take breaks when they need them, you create a strong, sustainable community that can thrive even as people come and go.
